FAQ

FAQ

FAQ

Business in general

  • What is the money transfer business?

    This is a business in which a company other than a bank conducts foreign exchange transactions (remittance business) on the condition that it is registered with the Financial Services Agency based on the "Act on Settlement of Funds" that came into effect in April 2010.

  • Does JPY Co., Ltd. have a store?

    Currently not available.

  • Can JPY Co., Ltd. legally transfer money even though it is not a bank?

    We are not a bank, but a money transfer company based on the "Funds Settlement Law" that specializes in remittance operations.

  • Is there a guarantee of remittance?

    A performance deposit system is in place, and the same amount as the deposit from the customer is protected by a performance deposit maintenance contract or a deposit with the Legal Affairs Bureau.

Member registration

  • Does it cost money to register as a member?

    Member registration is free.

  • Can I send money without becoming a member?

    We are sorry, but this service is for members only, so you need to register as a member.

  • Can I register with Gmail or yahoo! Mail?

    Yes. It is possible.

  • I'm moving, do I need to do anything?

    Address change procedure is required. If you wish to complete the procedure from the Internet, please log in to the member site, click the "Change" button from "my Profile", and register the changed address. After our service center confirms the change, the change will be completed.

  • I registered as a member, but I haven't received a contact email. What should I do?

    We will check the status of membership registration, so please contact our customer center by e-mail.

  • I'm already a member, can I create another account?

    can not. To prevent unauthorized use such as money laundering, we limit the number of accounts to one per person.

  • How many days after I applied for membership will I be able to send money?

    Remittance will be possible in about one week after applying for membership registration on the Internet and smartphone app.

  • Do I need an email address to use the service?

    Yes, you will definitely need your email address.

  • How long is the membership expiration date?

    There is no expiration date. You can continue to use it until you unsubscribe.

  • What should I upload to my identity verification document?

Remittance in general

  • I am in the process of remittance, but the procedure is not completed. What should I do?

    The following are possible reasons why the remittance procedure cannot be completed.

  • What is the maximum amount of one remittance? Also, is there a limit to the number of remittances and the total amount?

    The amount that can be remitted at one time is 1 million yen or less.

International remittance

  • At what exchange rate will the money be redeemed and remitted?

    Please check the following for applicable exchange rates.

  • Can it be used to transfer money for payments such as online games and gambling?

    Our services cannot be used for the following remittance purposes.

  • Can I send money without knowing the correct name of the recipient?

    can not.

payment

  • Can I remit even if I deposit less than the commission?

    can not.

  • Is there a fee for depositing?

    A transfer fee to our bank account is required.

  • How is the money I deposit to send money protected?

    Under the Funds Settlement Act, you are safely protected by a performance deposit protection contract or a deposit with the Legal Affairs Bureau until the recipient actually receives the funds abroad.

Fee

  • How much is the remittance fee?

    Fees vary depending on the country and region of the remittance destination.

Other

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